Help centre · Run the day
Message clients and your team
Two inboxes in one place: conversations with clients, and a channel for staff.
Sidebar → Chat
Client conversations
Open the Clients tab
Anyone who has signed in to your booking app can message the salon. Their conversation appears here, with their record a click away.
Reply
Type and send. It reaches them in the app they booked through, so nobody is swapping personal phone numbers.
Send a broadcast
Broadcast sends one message to a group of clients at once — useful for a closure, a late opening, or a gap you would like filled.
Worth knowing. A broadcast goes to real people. Send it once, and only when it earns its place in their day.
The team channel
Switch to the Team tab
A separate channel your staff can see and clients cannot. Handovers, stock notes, who is covering Saturday.
Watch the badge
The count beside Chat in the sidebar is live. It counts unread client messages, so an unanswered client cannot sit unseen.